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Customer Questionnaire

    Your feedback in invaluable to us, as we are always looking to improve our services. Please answer the questions below and rate us from 1-5 on each.

    Health & Safety

    Were our Method statements, Risk Assessments, Lifting Plans etc to an acceptable standard?

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    Were our staff familiar with the method statements and risk assessments?

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    Would you consider our site staff carried out their duties in a safe manner? This would include correct PPE , systems of work and use of plant and equipment.

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    How would you rate our staff in relation to being proactive regarding Health & Safety?

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    Detail, Survey and Drawing.

    Were you satisfied with the level of assistance received at detailing stage?

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    How would you rate the quality of our survey and detailing service?

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    Did we communicate with you effectively regarding detailing issues?

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    Quality/Workmanship

    Was the quality of our fabrication to an acceptable standard? (If steelwork was included in the work)

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    If applicable were finishes to an acceptable standard? i.e. Paint finishes / Stainless steel polished finish/Kitchens or Bathrooms

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    Were materials delivered to site adequately protected?

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    Program

    Were we proactive in achieving your target program dates?

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    Did you feel that the project was managed effectively?

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    Were you kept up to date with the project and what stage the project was at?

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    Was all of the documentation clear to read and easy to use?

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    Steelwork Installation

    How would you rate our overall performance regarding installation?

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    Did our staff communicate effectively regarding site issues regarding the steelwork with the site management team?

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    Building

    How would you rate the overall performance during construction?

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    Did you feel that any comments or issues you raised where effectivly communicated to the Site Management Team?

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    How would you rate our on site staff regarding a professional attitude and commitment to deliver a high quality service?

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    How would you rate our site management of the of the project?

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    How would you rate our activities regarding environmental issues? i.e. safe systems of work , correct disposal of waste etc.

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    On a daily basis how would you rate our staff's performance in relation to tidying and cleaning the work area's and removing waste?

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    Further Comments

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